I used to visit probably 10-12 times a year(take out and in restaurant) - I work out of town and crave the prime rib - amazing - even on take out I tip well above the norm(I make good money and have no problem recognizing good service, and takeout has been a saviour especially around the holidays). My problem is an older relative of mine visited and treated two of his friends, he went to leave a $5 tip - a faux pas for sure, and the waitress corrected him saying on that bill we would normally expect at least $10... REALLY!!!?? You expect?...... So I am to the point I will no longer visit, it made me very mad to hear, and that has me rethinking my 20-30% I normally tip everywhere.
I always go to Frank's every time I am in Cranbrook for business, so do my colleagues. We've been eating their schnitzels since the restaurant opened many years ago. Service and food have always been great. I am surprised with some negative reviews here. I never had an issue with their food or service. Actually, Frank used to come to the dining area and greet the customers all the time. Now, his daughter Andrea is doing the PR. I always felt welcome and will continue to eat at Frank's. Great food, great people.
The food varies widely between amazing and mediocre. I wouldn't mind that so much if the wait staff weren't so rude. We order take-out so we don't have to deal with them but can still get our favourite dishes. Sorry...but I am always made to feel very uncomfortable, like I'm not good enough to eat there. I dress nicely, I conduct myself with respect and courtesy...what more do I need to do?
I have been to Franks twice this year. First time I did the Buffet, it was dry so I tried again later and had the prime rib. Ordered medium-rare to rare got medium to well done and Im sure it was yesterdays meat reheated dry. There will not be a third time!
dec 27 ordered 46 dollar fillet and received a fry steak talked to manager[ andrea] who assured me nobody else complains
I enjoy going to Frank's everytime we come to town we come at lunch and the service is awseome very quick so we can get to our appoinments and will keep coming back
We've never been disappointed at Frank's. Excellent food, great customer service. I wish we'd have a 5* restaurant like Frank's in Creston!
I went to Frank's and was totally disappointed in every way. You can say I went there for the first and last time on the same night. I waited for over 1 hour for my food and when I saw what I waited for I hardly could believe what the plate looked like. And it didn't taste any better than what it looked. The food was simply thrown on the plate like in a mess hall. No arrangements, just a pile of something.The quality and the taste of the food was below acceptance for the prices they charge. The service was unprofessional and anyoing.Would they have been honest when I got there, they should have told me that they can't handle their own place. I would 've skipped and visited one of the many other great places to eat in Cranbrook.
we totally enjoyed our meals ,our last time in town was years ago. It
left a good impression and fun to see peoples reactions to the food being served .
Food was not good and then they have the nerve to charge $30 for the buffet. A big let down
very good food, but over priced. Maybe the same as germany. Did wait way too long for our food. About 30 minutes. Customer was served before us and we were there way before. Waitress were tolerate. but worth the visit.
I wish people would not compalin about the service here the servers do everything they can to make every customer important and feel comfortable the food is awesome and also the service is wonderful and I feel welcome every time I come
Have eaten and Franks 2 times now. This menu and food is very 80's. i had the BBQ sampler the other night. I'm still dry heaving from the disgusting taste. It was so awful I will never go back. The service was the worst I have had in years. The waiter didnt stop bothering me and wast totally annoying. He must be the owners son or something because I can't see why anyone would hire someone so bad a waiting tables. Oh, and the menu is totally overpriced to boot. People of Cranbrook quit telling everyone this place is good, its not.
Frank's Steak House, Great food and Great service......
Food is mediocre but waitresses are very unprofessional. Very disappointed with the language that they used in a public restaurant
Travelled through your town & stopped here for dinner on June 17 for dinner. I ordered regular cut prime rib & it was so dried out,& tough that I couldn't chew it, & the waitress took it....I waited 15 minutes for her to return and tell me that there was nothing she could do about it...............So I paid and left, very displeased with the restaurant. Will not visit again
food ok waiting time sucks they cater to regulars but if your not be prepared to wait forever
not very impressed. i do like to have some space when i eat and i find the tables are to close to eachother and almost clostraphobic. i dont mind waiting for good food when you except to go to a high end resturant, but its almost to long. and when people who show up after you are getting there meals before you its quite aggrivating. why do you pay so much for too long of waits and terrible service? i do not reccomend this place at all.
I don't have a problem waiting for great food and excellent service, and i don't think you wait to long keep up the excellent work and the staff is just awesome, always a welcome when we come their
Truck Stop service during lunch! For the quality of food and atmosphere the lunch time service is trashy at best. I have eaten at Franks for business lunches a few times but enough is enough. The server I have had has been boorish, rude, unprofessional and down right low class. With comments like "what do you want Hun". She seemed to walk around like a bull in a china shop, barking orders at other staff and her choice language was unbelievable. Frank's can do alot better.
This is the BEST place I have ever ate at.The hospitality was totally amazing.
We will recommend this place to everyone we know.This is going to be a place that we visit often.The drive (5hrs) WORTH IT!!!!!!!!!!!!!!!Truly a TEN+.
From the Bikers.
I have had nothing but an incredable experiance
We drive an hour to get to Franks. We have been there 6 times and always great.If fact we are going again tomorrow
Great food,and be prepared to be hungry.No complaints about the service
Frequent this fine dining. Excellent service and food.
The Food at Frank's is delicious....well staffed, clean and excellent variety on there menu..I have to say this is one of the most enjoyable meals I have ever had...and I travel all across Canada.You can tell everything is made from scratch and fresh. I am glad I found you..THANK-YOU..
My Boyfriend and I have been to Frank's on severl occasions and it is by far our most favorite place to go. Yes there has been different waiting times than others but what do you expect for fresh home cooked meals? And remember folks dont count the minutes as soon as you walk in the door. The server has to get the order to the kitchen first. Speaking of that, Franks your service is wonderful. You really are a great place to go and relax. I always feel welcome as soon as I enter the door. You definately make time fly with the delicious buns and salads that come with the meals. The food is always hot and it tastes great everytime. I would also like to say that their weekend buffets are probably the best that we've ever seen in cranbrook. And for all the comments on slow service and long waits, Id like to see you try and cook for over 200 people in one night, 7 days a week. Id also like to see you serve them, remembering to bring them buns and salads and drinks. Franks is a busy place so remember they cater to everyone not just you! I SALUTE YOU FRANKS STEAK AND SCHNITZEL HAUS KEEP UP THE GOOD WORK!
Can someone serve something else other that schinitzel in Cranbrook?? As posted before this place has huge portions, it is good homestyle cooking but not fine dining. If you are hungry eat here, but be prepared to wait, the service is very slow and the prices high.
Same old steak & schnitzel place it always was, BUT huge portions! Good for the big eater, although has gotten more expensive recently. Service is...not the best. Inexperienced and slow, but friendly.
DEFINATLEY A STAR FIRST CLASS...SERVICE...FRESH FOOD...WOW..AMAZING
This was one of the worst experiences I've had. 3 of us were sitting there for over an hour and when we finally got up to leave because we still hadn't received our meals, the owner actually told us we were wrong and that were only sitting there for 45 minutes and then charged us for the bread sticks. When we told her that we in fact looked at the clock when we got in, and then again when were leaving, she insisted we were there for only 45 minutes when it was clearly over an hour. If she hadn't argued with us, I wouldn't have been so angry. In the owners mind, the guest is there for her convenience and she is right, you are wrong. 20 minutes for drinks, 30 minutes for appy, over an hour for dinner is not worth it.
Good food, but the same old schnitzel and prime rib that so many other restaurants have in Cranbrook. Have been there a few times and the younger waitresses are not very good.
The best restaurant in BC